PURA Hosts Stakeholders on Distributed Generation and Net Metering - Public Utilities Regulatory Authority

PURA Hosts Stakeholders on Distributed Generation and Net Metering

Tuesday, 24th March 2026, The Public Utilities Regulatory Authority hosted a delegation from Sustainable Energy Africa (SEA), South Africa, alongside key national stakeholders under the Distributed Generation (DG) Support Programme.

The meeting marked the first consultation between Gambian stakeholders and Sustainable Energy Africa, providing updates on the status of Net Metering implementation in The Gambia and outlining the support available under the DG Support Programme to strengthen capacity and regulatory frameworks.

The engagement brought together representatives and focal persons from PURA, the National Water and Electricity Company (NAWEC), the Ministry of Petroleum, Energy and Mines (MOPEM), Sustainable Energy Africa (SEA), and the World Bank Group.

Discussions focused on strengthening collaboration, addressing implementation challenges, and advancing distributed generation initiatives to support sustainable energy development in The Gambia.

PURA remains committed to promoting effective regulation and partnerships that enhance innovation, efficiency, and service delivery in the energy sector.

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Frequently Asked Questions (FAQs)

Who is PURA, and who do we regulate?

PURA is the Public Utilities Regulatory Authority responsible for regulating public utilities and certain service providers. PURA does not regulate institutions such as banks, labor offices, immigration services, or other non-utility government agencies.

What is PURA’s mandate?

PURA’s mandate includes regulating tariffs, setting and enforcing service standards, protecting consumers, promoting fair competition, and ensuring transparency and accountability in regulated sectors.

Does PURA provide utility services directly?

No. PURA does not provide services such as mobile phone, internet, electricity, or water. These services are provided by licensed operators. PURA regulates and supervises them.

Which sectors does PURA regulate?

PURA regulates public utilities and services such as:

Electricity
Water and sewerage
Telecommunications
Downstream petroleum
Broadcasting
Other services may be prescribed by law.

How does PURA protect consumers?

PURA protects consumers by:

Approving fair and reasonable tariffs
Monitoring service quality and performance standards
Handling consumer complaints and disputes
Ensuring service providers comply with regulatory requirements.
Promoting transparency and accountability in regulated sectors

How can I submit a complaint to PURA?

Consumers can submit complaints by:

Visiting PURA’s office in person at 94 Kairaba Avenue
Sending a written complaint via email
Call our toll-free 148 for free

Complainants are advised to first raise the issue with the service provider before escalating it to PURA.

What information should I include when making a complaint?

When submitting a complaint, please include:

Your full name and contact details.
Name of the service provider
Account or meter number (if applicable)
A clear description of the issue
Copies of any relevant documents (bills, receipts, correspondence)

Can my service be disconnected without notice?

Disconnection procedures must follow approved rules. Consumers must be given notice and reasons for disconnection, except in cases such as illegal connections or safety risks

Does PURA set utility tariffs?

Yes. PURA reviews and approves tariffs to ensure they are fair, cost-reflective, and affordable while allowing service providers to operate sustainably.

How does PURA decide on tariff changes?

Tariff decisions are based on:

Cost of service studies
Public consultations and stakeholder input
Performance of the service provider
National policies and legal frameworks

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Does PURA engage the public before making decisions?

Yes. PURA conducts public consultations, stakeholder meetings, and hearings to gather input before major regulatory decisions, including tariff reviews.

Can service providers operate without PURA approval?

No. All regulated service providers must be licensed or authorized by PURA and comply with the terms and conditions set by the Authority.

What should I do if a service provider fails to meet service standards?

You should report the issue to the service provider first. If the matter is not resolved, you may escalate the complaint to PURA with supporting evidence.

Where can I find PURA laws, regulations, and guidelines?

All relevant laws, regulations, decisions, and guidelines are available on the PURA website

How can I contact PURA?

Contact details, including office address, telephone numbers, and official email addresses, are available on the “Contact Us” page of the PURA website.

What issues can customers complain about?

Customers may complain about issues such as:

High or incorrect billing
Poor quality of service
Unjustified disconnections
Delays in new connections
Failure to respond to complaints by service providers.
Breach of license or service standards

Do customers have responsibilities or obligations?

Yes. Customers in The Gambia have responsibilities including:

Paying bills on time according to agreed tariffs
Reporting faults, leaks, or service issues promptly
Following safety guidelines provided by service providers
Respecting service provider equipment and infrastructure
Providing accurate information when applying for services or licenses

What happens when PURA receives a customer complaint?

When PURA receives a complaint, it is registered and reviewed. PURA may request additional information, engage the service provider for clarification, and assess the matter against regulatory standards. PURA then issues guidance, mediation, or a regulatory decision where necessary.

Who should I contact for short code enquiries or renewal?

All enquiries related to short codes, numbering resources, or renewals should be submitted formally to PURA through the official contact details provided on the website. Assigned officers will respond based on the nature of the request.

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Organisation for Social Development and Inclusion for Persons with Disability (OSDIVI) expresses gratitude to PURA for supporting their organization in the celebration of World Disability Day. The support rendered to us shows your institution’s commitment to making a difference to the lives and livelihood of the less privileged persons across the country.

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Contact Us

94 Kairaba Avenue, KMC, The Gambia

Phone: +220 4399601

Fax: +220 4399605

Email: info@pura.gm / corporateaffairs@pura.gm

Working Hours

Monday – Thursday: 08:30am – 04:00pm

Friday: 08:30am – 12:30pm

Saturday & Sunday: Closed

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