BAC staff receiving certificate from PURA Official

The Gambia Public Utilities Regulatory Authority (PURA) has recently presented certificates to the staff of the Brikama Area Council (BAC) who completed a one-month (from 1st to 31st March 2022) internship with the regulatory body.

The BAC staff Fatoumatta Jallow and Maimuna Njie underwent an internship at the Authority’s Consumer Affairs Directorate on rigorous knowledge and experience sharing that equipped the BAC staff adequately and professionally to handle complaints from the public.

The internship period generally introduced the interns to complaint handling tactics, procedures, and overall customer care service with a high focus on professionalism.

BAC staff receiving certificate from PURA Official

In bidding them farewell, Jamilatou Saidy-Faye, Deputy Director of Consumer Affairs at PURA hailed the interns for their determination, tenacity, and courage to learn during their internship with the Authority. She encouraged them to be steadfast and continually replicate the positive values manifested during their stay.

Solo Sima, the Director of Consumer Affairs assured the BAC of the Authority’s open-door policy and guidance in reaping the purposes of the partnership.  

Lamin Singhateh, the Public Relations Officer who represented the CEO of BAC expressed gratitude to PURA for the internship opportunity.

Singhateh said, “The valuable knowledge gained will be utilised meaningfully to benefit the Council to effectively manage its established toll-free number (1220) and become more public-oriented in resolving complaints.”

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