PURA Validates Water and Sewage Regulations PURA staff & Stakeholders at the validated Water and Sewage Service Regulations Event The Gambia Public Utilities Regulatory Authority (PURA) has on Tuesday 31st…
PURA TRAINS STAFF ON FIRE SAFETY AND PREVENTION Participants at the Fire Safety Training The Gambia Public Utilities Regulatory Authority (PURA) in partnership with the Gambia Fire and Rescue Services…
Gambia's 2021 Mobile Data Rating Position: PURA Explains Recently, Statista published its study on the 'Price for Mobile data in The Gambia as of 2021’ (in U.S dollars per gigabyte).…
PURA HIRES MASTERPLAN AS A CONSULTANT FOR THE CONSTRUCTION OF THE NEW PURA HEADQUARTERS BUILDING Presentation of contract document between PURA and Masterplan Company The Gambia Public Utilities Regulatory Authority…
PURA INSPECTS TELECOMS INFRASTRUCTURE FOR REGULATORY COMPLIANCE Mast located in Baniko, Upper River Region The staff of The Gambia Public Utilities Regulatory Authority (PURA) have recently embarked on a countrywide…
REGISTRATION OF ALL PETROLEUM ROAD TANKERS IN THE GAMBIA PURA Information System for Tanker Trucks The Gambia Public Utilities Regulatory Authority (PURA) has recently developed an online database for all…
PURA CERTIFIES, BIDS FAREWELL TO BAC STAFF BAC staff receiving certificate from PURA Official The Gambia Public Utilities Regulatory Authority (PURA) has recently presented certificates to the staff of the…
WORLD WATER DAY 2022: PURA RENEWS COMMITMENT TO PROMOTE PROTECTION OF GROUNDWATER The United Nations General Assembly earmarks each year on March 22nd to observe World Water Day globally. The…
GAMBIA JOINS COUNTERPARTS TO DISCUSS IMPROVING CYBER RESILIENCE FOR AFRICAN CONTINENT Four Gambians are amongst the 65 experts in the Cyber Security sector discussions drawn from 31 countries in Africa…
PURA Sensitises Tanker Truck Operators on New Information System Participants at the Sensitization Forum The Public Utilities Regulatory Authority (PURA) has on Thursday 3rd March 2022, organized a daylong sensitization…
Upcountry
4th TO 14th NOVEMBER, 2025
LISTENING TO CONSUMERS: IMPROVING SERVICES
The Bantaba Outreach is a biennial flagship initiative spearheaded by the Directorate of Consumer Affairs. This outreach aims to provide a platform for rural communities to directly engage with service providers, express their concerns, and share experiences regarding the services they receive.
During each Bantaba, 15 to 20 villages are carefully selected and visited. The sessions are typically held in open community spaces, allowing residents to freely voice their grievances and feedback on the regulated utility services. The PURA team, accompanied by representatives from the various service providers, participates in these engagements to hear first-hand the issues affecting consumers and to facilitate prompt and effective action where possible.
Monday – Thursday: 08:30am – 04:00pm
Friday: 08:30am – 12:30pm
Saturday & Sunday: Closed
© The Gambia Public Utilities Regulatory Authority 2025
