PRESS RELEASE UNAUTHORISED WI-FI HOTSPOT SERVICE PROVIDERS – NOTICE ON REGULARISATION The Public Utilities Regulatory Authority (PURA) hereby notifies the general public that it has, through monitoring, consultation, and verification…
PURA is the Public Utilities Regulatory Authority responsible for regulating public utilities and certain service providers. PURA does not regulate institutions such as banks, labor offices, immigration services, or other non-utility government agencies.
PURA’s mandate includes regulating tariffs, setting and enforcing service standards, protecting consumers, promoting fair competition, and ensuring transparency and accountability in regulated sectors.
No. PURA does not provide services such as mobile phone, internet, electricity, or water. These services are provided by licensed operators. PURA regulates and supervises them.
PURA regulates public utilities and services such as:
PURA protects consumers by:
Consumers can submit complaints by:
Complainants are advised to first raise the issue with the service provider before escalating it to PURA.
When submitting a complaint, please include:
Disconnection procedures must follow approved rules. Consumers must be given notice and reasons for disconnection, except in cases such as illegal connections or safety risks
Yes. PURA reviews and approves tariffs to ensure they are fair, cost-reflective, and affordable while allowing service providers to operate sustainably.
Tariff decisions are based on:
Yes. PURA conducts public consultations, stakeholder meetings, and hearings to gather input before major regulatory decisions, including tariff reviews.
No. All regulated service providers must be licensed or authorized by PURA and comply with the terms and conditions set by the Authority.
You should report the issue to the service provider first. If the matter is not resolved, you may escalate the complaint to PURA with supporting evidence.
All relevant laws, regulations, decisions, and guidelines are available on the PURA website
Contact details, including office address, telephone numbers, and official email addresses, are available on the “Contact Us” page of the PURA website.
Customers may complain about issues such as:
Yes. Customers in The Gambia have responsibilities including:
When PURA receives a complaint, it is registered and reviewed. PURA may request additional information, engage the service provider for clarification, and assess the matter against regulatory standards. PURA then issues guidance, mediation, or a regulatory decision where necessary.
All enquiries related to short codes, numbering resources, or renewals should be submitted formally to PURA through the official contact details provided on the website. Assigned officers will respond based on the nature of the request.
94 Kairaba Avenue, KMC, The Gambia
Phone: +220 4399601
Fax: +220 4399605
Email: info@pura.gm / corporateaffairs@pura.gm
Monday – Thursday: 08:30am – 04:00pm
Friday: 08:30am – 12:30pm
Saturday & Sunday: Closed
© The Gambia Public Utilities Regulatory Authority 2026
