PURA and ARTP Sign MoU to Implement ECOWAS Roaming Regulation The Public Utilities Regulatory Authority (PURA) of The Gambia on Monday, March 29, 2021, received a delegation from the National…
PUBLIC CONSULTATION ON THE DRAFT GATEWAY TRAFFIC MEASUREMENT AND REVENUE ASSURANCE REGULATIONS, 2025 The Public Utilities Regulatory Authority (PURA) is developing regulations to establish a framework for implementing the Gateway…
Empowering Youth: PURA Launches Student Ambassador Drive Across West Coast Region Schools. PURA Consumer Affairs department during school outreach visit in the West Coast Region The Consumer Affairs Department went…
Stakeholder Meeting on LPG Regulations Draft TOR – PURA, 25th March 2025 The Gambia Public Utilities Regulatory Authority (PURA) holds a stakeholder meeting on the 25th of March 2025 at…
PUBLIC CONSULTATION ON GUIDELINES FOR BROADCASTING LICENSING FRAMEWORK The Gambia Public Utilities Regulatory Authority (PURA) is developing a Regulatory Framework for licensing the broadcasting sector in The Gambia. Regulated Broadcasting in…
Cyber Security workshop on cyber security challenges, governance framework and international standards PURA, Huawei & MNOs Cyber Security Workshop As digital technologies advance rapidly and empower various industries, the digitalization…
PRESS RELEASE MINISTER OF INFORMATION REVOKES THE LICENSES OF FIVE COMMERCIAL RADIO STATIONS FOR OPERATING WITH EXPIRED LICENSE The Gambia Public Utilities Regulatory Authority (PURA) informs the public that the…
PURA Presents Solar Lights, Computers to Gambia Police Force The Gambia Public Utilities Regulatory Authority (PURA) on Tuesday, 9th July 2024 made a presentation of ten solar lights and five…
PURA Urges Radio Stations to Regularise License Status to Continue Operations The Gambia Public Utilities Regulatory Authority (PURA) informs the public that through its periodic monitoring exercise, it has realised…
PURA SUMMONS NAWEC OVER INTERMITTENT POWER DISRUPTIONS The Public Utilities Regulatory Authority (PURA) on Wednesday 26th June 2024, summoned the National Water and Electricity Company (NAWEC) to a meeting to…
Upcountry
4th TO 14th NOVEMBER, 2025
LISTENING TO CONSUMERS: IMPROVING SERVICES
The Bantaba Outreach is a biennial flagship initiative spearheaded by the Directorate of Consumer Affairs. This outreach aims to provide a platform for rural communities to directly engage with service providers, express their concerns, and share experiences regarding the services they receive.
During each Bantaba, 15 to 20 villages are carefully selected and visited. The sessions are typically held in open community spaces, allowing residents to freely voice their grievances and feedback on the regulated utility services. The PURA team, accompanied by representatives from the various service providers, participates in these engagements to hear first-hand the issues affecting consumers and to facilitate prompt and effective action where possible.
Monday – Thursday: 08:30am – 04:00pm
Friday: 08:30am – 12:30pm
Saturday & Sunday: Closed
© The Gambia Public Utilities Regulatory Authority 2025
