The day to day management of the institution is carried out by the Director General with a core team of experts and technical staffs in four Departments. The Legal Unit reports directly to the Director General.
The current organisational structure of PURA is as illustrated in the diagram below;
Board of Directors
The governing Board of PURA is appointed by the President of the Republic of The Gambia on the recommendation of the Minister of Finance and Economic Affairs. The first Board was appointed in October 2004 with a term limit of three years which ended in September 2007. It was reconstituted in December 2007 and served another three years to December 2010. A new Chairman was appointed in 2010 and currently the third Board has been appointed.
The Board comprises:
a Non Executive Chairperson,
two Non-Executive Directors,
the Director General of PURA
the Permanent Secretary of the Ministry of Finance and Economic Affairs (an ex-officio member)
the Director of Administration and Human Resources of PURA acts as the Secretary to the Board.
Responsible for the day-to-day management of PURA with the objective of improving the efficiency with which public utility services are provided and increasing the percentage of Gambia residents having access to our regulated services. He advises the Board on the appropriate framework for regulation of public utilities in the country in accordance with relevant legislations.
Technical Regulation Directorate
Advises the Board (through the Director General) on issues relevant to regulation of the telecommunications, electricity and water sectors. It also monitors compliance with regulations and service quality.
Economics & Finance Directorate
Advises the Board (through the Director General) on rates and tariffs; performs economic and financial analyses; conducts research and develops special studies and forecasts. It monitors investment programs as well as oversees and manages the budget and funds of the institution as well as drawing of the monthly management accounts and giving the necessary financial advice. The Directorate is also responsible for issuing invoices for regulatory fees and follow-up on payments.
Administration and Human Resource Directorate
Oversees personnel functions of the PURA; coordinates administrative activities, including procurement, staff welfare and motivation. It also handles the staff health insurance and social security schemes.
Consumer Affairs Directorate
Handles consumer complaints of utility services and reviews these with the relevant service providers. It monitors the level of consumer satisfaction with services provided by utilities and PURA itself. It evaluates the performance of the utilities against the respective quality of service standards and assists the management in publishing information relating to PURA’s functions and activities.
Public & International Affairs Unit
Responsible for External Communications, public and corporate affairs; and liaises with International Partners through collaborations with other directorates and units. It conducts public forums like radio programs. Also advises the Management of the public perception of PURA’s performance, and, where appropriate, suggests actions to improve PURA’s image.
Legal, Licensing and Enforcement Unit
Advises the Board (through the Director General) and management on all legal matters affecting the Authority. Draft all legal instruments such as licenses, contracts and regulations of the Authority.